FAQ - Frequently Asked Questions

First, you need to register with your e-mail address, after which you will receive an access code by e-mail. Then log in via “My Account” using your login details. There you can book the training course that suits you under “Trainings”.

You will then find the login details for your training course in your account under “booked training” together with the invitation PDF. To start the training, log in with these credentials at https://moodle.bav-onlineschulung.de/.

Go to “Register” and choose whether you want to sign up as an individual or as a company. When registering as a company, you have the option of managing training courses for several people.

Fill in the fields.

Once your details have been saved successfully, you will receive an e-mail with your login details. If you cannot find this e-mail in your inbox, please check your spam folder. This registration only needs to be done once.

Please note: A registered e-mail address cannot easily be changed afterwards and can only be used once.

For subsequent bookings of training courses, please use your “Account”.

You can also book any training course as a guest without registering. With a free user account, however, you benefit from several advantages:

• Everything at a glance: You can see all your previous training courses and certificates collected in your account and can download certificates again at any time.
• Automatic reminders: We will notify you by e-mail as soon as a refresher training is due – so you never miss a statutory deadline.
• View invoices: All invoices are available in your account for viewing and downloading.
• For companies: You can book training courses for several people and manage them centrally.

To create an account, simply select “Individual” or “Company / Organisation” when booking – or use the registration.

Log in to your account under My Account using your e-mail address and the password sent to you.

After logging in to your account, you can book a training course directly. Fill in the fields and choose the payment method. You will find the booked training course with the participant's name and the corresponding login details in your account under “Trainings” (see the FAQ item “Where do I find the login details...”).

Log in with your e-mail address and the password sent to you under “My Account”. Then, under “Trainings”, select the option “book multiple trainings”. Use the template in Excel format and download the spreadsheet to your PC. Enter a first name, last name and an e-mail address for each employee — the e-mail address is mandatory, but the same address may be used for all participants, for example a central company address. If you do not select a language code (14 different languages are available), German will be set automatically.

Please note: Only change the example names; do not insert or delete any columns or rows!

Select the desired training course and upload your participant data. The payment function will then appear and you can choose between several payment options (see below). Please have your bank details ready.

The employee names with their individual login details/passwords appear automatically in your account under “Trainings” together with the corresponding PDF file.

The employee enters these personal passwords under “Start training” and can begin the training.

The training participant logs in to our training portal with their individual username and password under “Start training” and can begin the training immediately.

You will find the individual usernames and passwords in your account under “Trainings”, listed under the individual names. An invitation PDF with all the necessary details is available for download there.

You can interrupt your training at any time and continue later.

Yes, that is possible. At the start of the training or at any time during it, you can go to “Language” in the top right corner and choose between 14 languages.

After successfully completing your training, the certificate is generated and can be downloaded a few minutes later at bav-onlineschulung.de/zertifikat. Please have your individual username and the password for the training ready. The certificate is located in your account under “Trainings” and remains permanently stored there.

In accordance with DIN 10514, the hygiene training should be repeated every year.

The follow-up instruction pursuant to §43 Infektionsschutzgesetz (German Infection Protection Act) must be repeated every 2 years.

Via the payment provider Klarna you can also pay by invoice.